Shivani Pankhawala

Director - Customer Success Management

Shivani Pankhawala, Director of Customer Success at Optimum Data Analytics, has 27+ years’ experience in fintech, leading client engagement, retention, and growth strategies.

Throughout her career, Shivani has held pivotal leadership positions, including serving as APAC Territory Head, where she successfully managed delivery and governance operations with a P&L responsibility exceeding 15 million. Her ability to align operational execution with strategic business goals has consistently resulted in improved client satisfaction and sustained revenue growth.

Her leadership style emphasizes accountability, collaboration, and continuous improvement, enabling large-scale teams to deliver consistently at the highest standards.

At Optimum Data Analytics, Shivani combines her deep fintech expertise with a passion for customer success to drive transformative outcomes. She focuses on building strong, trust-based client relationships, ensuring that customer needs are met through innovative solutions and seamless service delivery.

Beyond her professional contributions, Shivani is dedicated to mentoring emerging leaders, sharing her knowledge, and inspiring teams to achieve excellence in customer success and operational delivery.